Frequently Asked Questions

Website

Is my credit card information safe?

Yes, your credit card and all your personal information are safe with us. During the checkout process when your personal and credit card information is entered, you will notice the page has switched from “http” to “https”, this means that b.m.c by Bundle Monster is up to date on their security certificate and our website is secure. Read our Privacy Policy here.

I love b.m.c by Bundle Monster! Where I can follow your company on social media?

Thank you! We love interacting with our followers on social media - so find us here:

Facebook: www.facebook.com/bundlemonster
Twitter: www.twitter.com/bundlemonster
Pinterest: www.pinterest.com/bundlemonster
Instagram: www.instagram.com/bundlemonster

Can I use my b.m.c by Bundle Monster discount code on other websites that sell b.m.c by Bundle Monster products?

Discount codes and e-gift card codes are generated for sales on our website only. For more details, please review any disclaimers or fine print.

How often do you have new products?

We upload new products to our website weekly. Subscribe to our newsletter here and check out our What's New page here for all of our newest products.

I did not receive a confirmation number for my order! Where can I find it?

When customers complete the checkout process on our website, the last page will display a confirmation number. If you did not see this information or closed out the page, you may find this information by either logging into your account that you created with us or by checking your email that you used to make the purchase. A confirmation page is emailed directly after an order has been placed.

If you cannot locate the email in your Inbox, we recommend looking into the SPAM folder.

What does it mean to be 5-Free?

High-five! BMC stamping polishes are 5-free. This means that our stamping polishes are not only made without 3 of the most common harmful chemicals (formaldehyde, toluene, and dibutyl phthalate a.k.a. DBP) found in many nail polishes, but we’ve given the boot to 2 other yucky chemicals as well (formaldehyde resin and camphor). The terrible toxic trio can be extremely harmful to reproduction, developmental growth, and may even cause cancer with prolonged exposure. (Yikes!) Formaldehyde resin and camphor can cause allergic reactions like dermatitis, yellowing, and dried out nails. (No, thanks!)

Our fingernails are porous, and just the thought of soaking up these yucky synthetics makes our skin crawl. Now, you can breathe easy with BMC; scrape, stamp, and swoon to your heart’s content. We’re here to help you feel beautiful, look beautiful, and stay beautiful longer.

Are your nail polishes cruelty free?

At b.m.c by Bundle Monster we love our furry, 4 legged friends and value the importance of recognizing and protecting the rights of all animals and the cruelty against them for animal testing.  Although we firmly believe that cruelty should not be practiced by any means, it is also our understanding that there is no lawful beauty industry standard as to what it means to be “cruelty free”.  Here is our stance:  It is our implicit knowledge that our final nail polish products are not tested on animals.  We also do not commission any third party to test any of our final nail polish products on animals. In select nail art brushes, we may carry accessories that have been made with sable/animal hair in the final product creation.  

This is the extent of our knowledge.  We will continue our diligence to look for alternative measures where animals are not involved in the creation of the final product or otherwise and in the future, may consider registering our company brand with the Coalition for Consumer Information on Cosmetics’ (CCIC) Leaping Bunny Program that will help assure customers of our continued support to our animal friends.


Shipping

What is the cost of shipping for the U.S. locations?

FREE if you spend over $25! We offer a flat rate standard to all U.S. locations at $2.95. This also includes U.S. territories. If you are looking for quicker shipping options, we offer: Priority Shipping at $5.95/order and Express Shipping at $15.00/order.

How long will it take for my order to arrive (for customers within the U.S.)?

Please see chart below: (We ship with the United States Postal Service and UPS)

Shipping Option Time Frame Price
Standard Shipping
(USPS First Class)
4-7 business days to 50 States
(Longer for U.S. Territories)
$2.95 (or FREE for orders over $25)
Priority Shipping
(USPS Priority Class)
3-4 business days to 50 States $5.95
Express Shipping
(UPS 2nd Business Day Express)
2 business days to 50 States
GUARANTEED
$15.00

* Time frames are approximate and are subject to change per carrier *

Do you ship internationally?

Yes - we ship to over 50+ countries. To see if we ship to you, visit our Everyday Shipping Guide on specific shipping locations.

What is the cost of shipping for international locations?

Shipments to Canada is a flat fee of $5.50. All other international countries have a flat fee of $8.50.

What is the shipping time frame for international locations?

Shipping times for international locations vary greatly according to each country’s location and custom’s processing. The average time frame is 15-30 business days. However, bordering countries to the U.S. may experience quicker delivery time frames.

Where can I find my tracking number?

Once packages have been shipped with b.m.c by Bundle Monster, you will receive an email confirmation that has your shipping details. If you cannot locate the email in your Inbox, we recommend looking into the SPAM folder.

It's been a month and I still haven't received my products! What do I do?

U.S. Customers: If you haven't received your purchase within 14 business days, b.m.c by Bundle Monster will consider your shipment a postal loss and will provide you with either a re-shipment or refund. If you have not received your shipment after 14 business days from the time of your purchase, please contact us support@bundlemonster.com.

International Customers: If you haven't received your purchase within 30 business days, b.m.c by Bundle Monster will consider your shipment a postal loss and will provide you with either a re-shipment or refund. If you have not received your shipment after 30 business days from the time of your purchase, please contact us support@bundlemonster.com.


Refunds + Returns

What is your return policy?

We are committed to providing you high nail art quality products. If for any reason our product fails to meet your expectations, you have 365 days to return merchandise for an exchange or refund of the purchase price.

b.m.c by Bundle Monster may offer select nail art products in a bundle which may include 2 or more items that must be purchased together in order to receive a discount.

Items sold as part of a bundle may be returned individually for replacement within the applicable Return Policy period for that individual item.

If an individual bundle item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your bundle discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle in order to receive a refund.

- For example: If your bundle discount was $5, and you return one of the items for a refund, the $5 will be deducted from your refund amount.

How do I get a refund for my purchase?

Please fill out our return form found on our Return Policy page and include this with your return. Please send the product and form back to:

b.m.c by Bundle Monster
Attn: Returns Dept.
819 Moowaa St. Ste. 101A
Honolulu, HI 96817

Once we receive your return back in the mail, it may take about 1 to 2 business days for your return to be processed and a refund to be issued back to your account.

I received a defective item! Can you send me a replacement?

Please contact our Customer Support directly at support@bundlemonster.com. Please have your order number and a brief description of the issue ready as they will need this information to address your concern.

I received the wrong item; how do I get the correct item shipped to me?

We do try our best to make sure our orders are quality controlled – however mistakes happen. Please contact our Customer Support directly at support@bundlemonster.com. Please have your order number and a brief description of the issue ready as they will need this information to address your concern.

My item was damaged during shipping! Can you send me a replacement?

Please contact our Customer Support directly at support@bundlemonster.com. Please have your order number and a brief description of the issue ready as they will need this information to address your concern.

I purchased a combo/bundled item from you, but I only want to keep 1 item of the bundle. Can I get a refund for the items I don't want?

Combo and Bundle specials include 2 or more items that must be purchased together in order to receive a discount. Items sold as part of a Combo or Bundle may be returned individually for replacement with the applicable Bundlemonster.com Return Policy for that individual item.


Payments

What type of credit cards does your site accept?

We accept: Visa, Mastercard, American Express and Discover Card.

What kind of currency do you accept on your site?

b.m.c by Bundle Monster is a U.S. based company and all the prices on the website are in U.S. dollars or USD.

Can I make a purchase using PayPal?

Yes! You can choose the PayPal option during check out.

What is "Pay with Amazon"?

b.m.c by Bundle Monster customers can choose to complete order transactions using their Amazon.com accounts to make a payment on our website. This also means that some information from Amazon.com will be shared with BundleMonster.com in order for the transaction to be successful and also that you have a BundleMonster.com customer account with us. If you do not have one, create one here.

Do you accept pre-paid credit gift cards?

If your pre-paid credit gift card allows you add a billing address to it, you may have a successful checkout. This information is necessary to verify the card to make the purchase. Not sure if you have this option? Please look for the customer service number on the back of your gift card to see if they offer this option. If you cannot add this option, than we cannot complete your order with this payment method.

I went through the check out process and my credit card had been declined! What's going on?!

There could be a lot of different reasons why a card has been considered "declined." Here are the most common reasons:

  • Entering the credit card information incorrectly.
  • Entering the incorrect Billing Address. This address needs to match your credit card's Billing Address and is not always necessarily your shipping address. If you don't know, please contact your credit card company for confirmation.
  • Insufficient funds.
  • Pre-Paid Gift Credit Cards.

If your card has been considered "declined" and you see a pre-authorize charge from us, please note that this means that we have not accepted any funds on behalf of your account. This transaction will drop in about 3-5 business days* as a voided transaction. *Time frames are subject to change based on credit card company.


PR Inquires

I have a blog. Are you open to any partnerships or sponsorships?

b.m.c by Bundle Monster are always looking for those in the web community that wants to talk, blog, tweet, post or review our nail products. If you think this is you, please contact our Marketing Team directly at connect@bundlemonster.com to learn more about our Sponsorship Program. Please provide any social or community information or links in your email. This will help to address your inquiry efficiently.